Most things people learn from you aren’t things you’ve said.

Humans are built to pick up on the signals that we display, even if we don’t realise we’re doing it.

Some examples of this can be in the conscious — where we want to be seen to be doing the right thing and setting the right example. Like making sure you’re the first one to update a ‘whereabouts’ board that helps the team understand where we might be working from on any given day. This positive conscious action sets the benchmark for everyone to follow.